Terms and cancellation

These terms explain how my coaching services work, what you pay and how to cancel. They apply to all sessions and packages booked with Steve East Clarity Coaching (“I”, “me”). Steve East is my trading name. I currently work online from Mexico, and from summer 2027 I will be based in Horsham, West Sussex, UK.

1. What I provide

I provide coaching using hypnosis, NLP and related methods, online and, from summer 2027, in person in the Horsham, West Sussex area. This is coaching, not psychotherapy, counselling or medical treatment, and it is not a substitute for care from a doctor or qualified health professional. I do not diagnose or treat medical or mental health conditions.

2. No guaranteed results

Everyone is different. I can’t promise a particular result. I will tell you honestly if I think the work isn’t helping, and we can change approach or stop.

3. Prices and payment

Prices are shown on my website in pounds sterling (£). Sort It Out is £1,000. The Clarity & Integration Process is £3,000 paid in full, or £550 a month for 6 months. Build On It is from £300 a month with a three-month minimum, then month to month.

Payment is currently by PayPal. I may add other payment methods in future, and I will tell you if the way you pay changes. If you pay monthly, payments are due on the same date each month.

4. Moving or cancelling single sessions

Please give me at least 48 hours’ notice to move a session. Sessions moved with enough notice are rescheduled free of charge. Sessions cancelled or missed with less notice may be charged in full.

5. Your right to cancel (14 days)

If you buy from me online or by phone, you normally have the right to cancel within 14 days of agreeing to the booking, without giving a reason. If you ask me to start sessions within those 14 days, you agree to pay for the sessions already provided up to the point you tell me you’re cancelling, and the cancellation right ends once the service has been fully provided. To cancel, tell me clearly in writing, for example by WhatsApp message.

6. Ending a package early

After the 14-day period, you can end the 6-month package early by giving 14 days’ written notice. You pay for sessions already delivered and the support period up to the end date, and any full sessions already paid for but not used are refunded at the per-session rate. For Build On It, after the three-month minimum you can stop with 30 days’ notice.

7. Confidentiality

What you tell me is private. I only share information if you ask me to, or if the law requires it, or if I believe you or someone else is at serious risk of harm. See my privacy policy for how I handle your information.

8. Between-session support

Text and voice support on WhatsApp is for check-ins and questions between sessions, in the package you’ve chosen. It is open Monday to Thursday. I check messages daily and reply within 24 hours. It is not an emergency service. If you are in crisis, contact your GP, call 111 or 999, or call Samaritans on 116 123.

9. Recordings and audios

Any audio I make for you is for your own personal use. Please don’t share or sell it. I don’t record our sessions unless we both agree first.

10. Complaints

If you’re not happy with something, please tell me and I’ll do my best to put it right.

11. Law

These terms are governed by the law of England and Wales.